FAQ & Shipping Information

Fast and Secure Shipping:

All printing and shipping is handled by The Print Space in London. Your print will be shipped from either the UK or Germany, based on your location.

For precise shipping costs, please refer to the checkout page during your order process.

Prints are carefully packaged in reinforced tubes or protective, crush-resistant packaging to ensure safe delivery.

Delivery Times: Orders typically ship within 72 hours of purchase. The shipping carriers used are:

  • Loose Prints:

    • UK: Royal Mail
    • EU: Deutsche Post
    • EEA & Rest of World: DHL Express

  • Framed Prints:

    • All framed pieces are shipped via DHL Express.

Estimated Shipping Times:

  • Europe, UK, USA & Canada: 3-5 business days
  • Rest of the World: 7-10 business days

If your package hasn’t arrived after 15 days, please contact us at kevin@ciottastudio.com, and we will investigate further.

Sustainable Packaging & Carbon Neutral Printing:

We are proud to offer sustainably packaged, carbon-neutral prints. This is achieved through the efforts of our print studio partner, The Print Space, who meticulously oversee every stage of the printing and shipping process to ensure eco-friendly practices. Learn more about their sustainability initiatives [here].

Secure Payment:

At checkout, you can choose between two secure payment methods: PayPal and Shopify Payments.

  • PayPal: A fast and familiar option for those with an account.
  • Shopify Payments: Our trusted credit card payment partner that ensures a secure transaction.

Both methods use 256-bit encryption for maximum security.

Exchanges & Returns:

We are confident you’ll love your print, which is crafted to stand the test of time and make a lasting impression in your home. Due to the limited edition nature of these prints, refunds are not available. However, if you’d like to exchange your print for another of equal value, you can do so within 15 days of delivery. The only cost to you will be the return shipping.

In the rare case that your print arrives damaged, we’ll happily replace it free of charge. Simply email us at kevin@ciottastudio.com with a photo of the damaged print, packaging, and certificate of authenticity, along with your order number, and we’ll arrange for a replacement. We will cover the return shipping for any damaged items.